Terms and conditions

1. Terms and conditions

Salming ČR s.r.o. applies both Consumer Sales Act and Distance Contracts. Customer refers to a natural person.

2. Order

Ordering Salming ČR s.r.o. products can be made through gongshowgear.eu. Incoming orders are answered with a written order confirmation via email.Order is binding from Salming ČR s.r.o.  side only after order confirmation is received by the customer.

Salming ČR s.r.o. reserves the right to refuse a customer purchase. All orders are considered binding. If you have placed an order by mistake, you must contact us immediately.

Should an item not be in stock we will contact you.

3. Pricing

All prices are including Czech VAT, currently 21% and listed in EURO. Salming ČR s.r.o. reserves the VAT hikes and other price changes that we cannot control. Fees for shipping are listed in point 7. Delivery.

4. Payment

We offer secured payment by credit or debit card. The money is deducted from customer’s account at the time of shipping.

5. Delivery Time

Normal delivery within Europe is 2-7 days. Discrepancies may occur. Gongshowgear.eu store will not be responsible to deliver out of stock or discontinued products. The shipping cost is always shown at checkout.

6. Delivery Delay

If delivery is delayed for any reason we will contact you. Of course, we will do everything we can to ship your order as quickly as possible. You, the customer is entitled to cancel the purchase at the shipping delay.

Situations may arise that make it impossible for us to fulfill an order, for example, if our suppliers are unable to meet their obligations to us. Gongshowgear.eu reserves the right to exclude it’s compensation to the customer in such situations or late delivery.

7. Delivery

Delivery in Europe is according to following table (incl. VAT). 

8. Return Policy

We want all our customers to be 100% satisfied with their purchase. If you have problems or are not satisfied with a product, we want you to contact us.

Salming ČR s.r.o. applies Distance Contracts. This means that you, the customer is entitled to a 14 days return policy, without specific reason. We offer you with reference to this 14 day return. The goods must be returned in the same condition as when you received it and in original packaging. Salming ČR s.r.o. reserves the right to charge the customer if something were to be missing. Customer is responsible for return costs. Returns sent COD will not dissolve out. Once we have received the goods we will refund your money.

9. Complaints

Salming ČR s.r.o. applies the Consumer Sales Act in any complaint. Accordingly, we undertake to replace defective or damaged products at no additional cost. Remember not to bail out package with visible defects that may have affected the condition of the item you ordered. Proceed as a complaint to the Geis Office directly at the delivery point and ask them to return the package to Gongshowgear.eu store and write the reason for the return of the package. Send us an e-mail to salming@salming.cz to inform about the complaint.

10. Security

We will under no circumstances disclose any personal information without the consent of the person. The same applies to e-mail addresses.

11. Reservation

Salming ČR s.r.o. reserves the right to errors in content and price list on the website.

12. Cookies

According to the Electronic Communications Act, which entered into force on 25 July 2003, everyone who visits a website is announced on cookies. When you visit this site, cookies are saved on your computer. These cookies are so-called session cookies and are used to keep track of your login (if you're logged in) and your shopping cart as you shop. Session cookies are not stored for a long time on your computer, but disappear when you close your browser.

If you do not accept cookies, you can set your browser to automatically reject cookies or to notify you.